Client Services
Dealing with GreatSoft
During the Implementation of Your new softwareThe implementation of your new software is managed by a GreatSoft consultant. This consultant will be responsible for delivering the following services during the implementation:
- Conduct an initial assessment of your requirements
- Convert and assist you to balance your data
- Train your team on the modules you have invested in
- Advise your team on best practice methods where appropriate
- Develop customisedreports to match your practice reporting requirements
After the Implementation of Your new software
Once the implementation is completed and your firm goes livewith your new GreatSoft software, you may require additional assistance and support. GreatSoft has invested in an outstanding Customer Call Centre that will provide your team with telephonic assistance when you need it.
The GreatSoft Call Center is the core of our business. This team will help your team with any day to day issues they may have regarding the use of the GreatSoft software in your business. This team of highly trained consultants will ensure that your experience with the GreatSoft software is enjoyable.
Please call GreatSoft Call Center on +27114530693 during normal office hours from 08:00 to 17:00, Monday to Friday to experience some moments of magic in solving your problems.This team continuously strives to improve their records of handling 60 % of all calls immediately and 90 % of all calls on the day the call is logged.
There are some calls we cannot handle.
The GreatSoft Call Center cannot provide training on the telephone. This service is provided by the field consultants, and we encourage you to invest in ongoing skills development training for your team.
The GreatSoft Call Center Team are only available for difficulties encountered with GreatSoft products. Issues relating to operating systems and other 3rd party applications should be reported to your supplier of those products as they are best able to assist you with those issues.
Call Logging Register
You should log all your calls and record the suggestions or remedial actions recommended by the Cell Centre consultants in a call register. This allows you to build a file of information that may help your firm resolve problems internally.
A sample Call Logging register is available from the GreatSoft Call Centre to assist your firm with keeping records of calls made to the Call Center. The register can also be used as an additional source of information to assess specific product training needs your firm may have.
